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on March 8, 2018 Internal Communications Human Resources Employee Engagement Company Culture Newsletters Messaging Tools

Here’s Why Your Employees Aren’t Reading Your Email Newsletters

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Regularly sending internal email updates is a great way to keep employees informed.

In fact, email is one of the most versatile and popular forms of communication — especially for internal communicators. Though often overlooked, email is not dead. The communication channel’s continued growth offers a great opportunity for IC teams to better optimize their email newsletter strategy.

As everyone seems to have an email newsletter these days, inboxes are growing more cluttered. In order to stand out amongst the crowd, you’re going to have to get creative.

Click to read: 5 subject line ideas for a company newsletter

You’re probably thinking that if your email newsletter is getting low engagement from your employees, that there is a simple solution. But unfortunately, the problem is much bigger than what meets the eye, it won’t be fixed with a single photo or graphic.  (Although, yes, these things can help!)

If your employees aren’t clicking on — or even opening — the content in your employee newsletter: that’s a sign that, perhaps, your employees might be disengaged at work.

Disengaged employees can be defined as an employee that is checked out and disinterested in company success. Instead of pouring energy and passion into the company, they give the company their time.

You might also like: The Hidden (and Expensive) Cost of Poor Internal Communications

This is the type of employee that won’t care to read the internal email newsletter — unless their supervisor told them they had to.

But when employees are engaged, they are committed to the organization and their role specifically. They are proactive, independent and self-motivated. They understand what is expected of them and how their position fits into the larger picture.

Engaged employees will make sure to engage with their internal communication emails because they want to know what’s going, not because they have to.

Low open rates and click through rates on your email is one of the many signs of disengagement that employees show. But, with improved email communication tips and tricks, you can flip that switch.

Internal communication is a great tool for driving employee engagement, but, you have to remember to communicate with a purpose. Why should your employees care about the information you’re sharing in your newsletter? This should be abundantly clear.

If you’re dealing with a company-wide employee disengagement problem, it’s not enough to simply share the who, what and the when. You’re going to have to punch up the “why” and connect the dots for them.

More than likely, your employees aren’t reading your internal communication email because they’re bored by your messaging. Sure, part of this is due to the fact that your presentation is off. But, they also might not sure why the information is relevant to them. They’re unable to connect how reading internal messages will help them do their jobs better.

This is an area where you, as an internal communicator, have an opportunity to step up your game. Once you consider that employee engagement is the larger problem and look at things from an employee perspective, then your communication might begin to fall into place.

Sometimes the simplest solution to getting employees to read your company's internal newsletter requires the most work. However, when you address systemic employee disengagement, the results will change your life.

To flip the switch…

  • Personalize communications — segment your employee population by department and target your messages to meet their specific needs.
  • Upgrade your subject lines — put a more conscious effort into crafting your subject lines. Make it punch, timely and intriguing. (You can even add an emoji if you really want to stand out 😎)
  • Add visuals — your newsletter shouldn’t just be a block of text. Add visuals and branded design templates to make your information really pop.

If you are a benefits communicator new to internal communication, check out these tips and tricks packed with actionable steps to improve your newsletter.

Click here to see how backstitch can revamp your employee newsletter.

Meghan LeVota

Content Strategist at backstitch