Implementation and Support
We are seeking a highly professional Account Manager with a strategic mindset to guide our clients from initial onboarding to ongoing success.
This role is ideal for individuals who thrive in a consultative capacity and possess a solid background in project management, particularly within the HR technology or consultancy sectors.
Manage the implementation cycle, configuring our software to client specifications and ensuring a seamless handoff from sales to go-live.
Build and maintain strong client relationships, offering consistent support and strategic advice.
Conduct comprehensive training for key users, equipping them with the skills to maximize software use.
Collaborate with cross-functional teams to apply client feedback and identify trends, aiding in the ongoing improvement of our software.
backstitch was named as one of:
"Kansas City's Top VC-Backed Companies in 2020"
